6. Appointment Cancellation sent to Staff via SMS

Whenever an appointment is cancelled by the client, the staff member will receive a text message alert notifying him/her of the cancellation. In order for this to be received, the staff member has to include his/her mobile number under My Account->My Account and check the box to receive text messages.

Default Template Text:

To: %PROFESSIONAL_MOBILE%

CC:

Subject: NONE

Text Body: [Cancellation] %CLIENT_FULLNAME% on %APPT_DATE_TIME% for %REASON%

Received Text Screenshot

Please note that the blurred out text messages on this screenshot are appointment confirmations or reminder text messages. To decrease confusion we have blurred out the messages that are unrelated to this section.